Showing posts with label Letter from CEO. Show all posts
Showing posts with label Letter from CEO. Show all posts

Tuesday, April 21, 2009

Spooked about authoring a financial article?
Hire a ghostwriter.

I’m a big proponent of having a bank president or CEO craft his or her own message, especially if it’s for the troops or customers. According to our research with email newsletters, the President’s Message or CEO’s Letter always scores extremely high. In fact, it wipes out all the other articles in the newsletters as far as readership numbers. That’s why I always encourage bank execs to author their own communiqués. The message rings with authenticity and readers get to know the person behind the suit.

But there is one time when I suggest you rethink this strategy. . . that’s when an established publication comes calling and asks for an article as an expert in your field. First, a good article takes time. There’s research, plus the writing and editing. You could literally invest hours and hours in the project. You may not have the luxury of penning your thoughts. Second, if you’re not an accomplished writer, you could be in for a rough patch. Most important, you’ll want to maintain your reputation. I’ve seen a number of CEO essays where readers wondered about the author’s credentials due to poor sentence structure, confused logic and uninteresting content. So how can you maintain your expert standing yet polish your prose? Hire a ghostwriter!

What can a good ghostwriter do for you? The writer can. . .
Save you time. Your time’s at a premium. A writer can carry the heavy writing load and bring you a draft for approval and revisions.

Gather the important ideas and facts, plus do additional research if needed. Then organize those fragments into a logical, coherent article. A really great writer can run with any nugget of info and polish it into a real gem.

Replicate your style into the writing so it sounds original and incorporates your personality. After all, you’d like to instill some of your personality into the piece if it calls for it.

What you should look for in a ghostwriter?
Sharp, quality writing that engages the appropriate audience. Your ghostwriter’s samples will give you a clue. Is the writing intriguing? Does it hold your interest? Is it easily understood?

Experience & knowledge. Look for someone whose background you feel comfortable with. Depending on the type of article, you’ll want someone who has knowledge or experience in your field. Look for someone who can relate to the audience or express a complex subject with simplicity. If the person is more knowledgeable about your topic, the less time you’ll need educating them. That writer will just be able to run with your topic. Remember, the more knowledgeable the person, justifiably the higher the fee.

Compatibility. You’ll accomplish more if the two of you are on the same wavelength. Establish a good relationship at the beginning of the process and you’ll be working from an advantage.
Getting the best possible written results. If you follow a few simple caveats, the process will be smoother and the results will be sharper. You’ll have a running start if you. . . Identify your goals for the article. Do you wish to educate, state an opinion, inspire or encourage?

Explain the task. Do you have a topic in mind? All the better. Do you have any background material to share about the topic, resources to recommend or information about the publication? What’s the deadline, word count or other specifics the publication has mandated? The more you have ready, the faster and more smoothly the project will progress. You may even wish to outline the topic or prepare a rough draft. Don’t have a specific topic? At the very least, offer the writer some direction, otherwise you both will just be frustrated and spinning your wheels. On the other hand, find an extremely knowledgeable writer in your field and that person may be able to suggest appropriate topics.

Be willing to let the writer do his or her job. If you do write that first draft, be willing to accept changes. That’s why you hired a writer. A professional is able to view the topic from the reader’s viewpoint. You may be too close to the situation to see it from various angles. Too many times I’ve seen execs change the copy back to their original version. A good writer doesn’t mind being corrected, especially if there is an error. But you’re defeating the purpose of using a professional writer if you go heavy on the edits.

Define the audience for the writer. Are you writing for the Harvard Business Review or a Junior Achievement magazine? You’ll want someone who can match the content of those publications.

Outline the specifics you want to include in your article. . . any quotes, stats, keywords.

Spend some time with the writer. If it’s important that your personality come through in the article (esp. in a journal where people know you), spend some time with the writer so he can judge your style of expression. An experienced writer can pick up on your personality and express it in the article. You don’t want an inexperienced writer literally putting inappropriate words in your mouth or writing from their perspective. I once read an article “authored” by a male bank president in which the writer used expressions that would have definitely been used by a female writer.

Don’t pass the finished article through a committee or group for their feedback. Fine, if you need to go through compliance. But send it through the meat grinder and you’ll come up with incoherent hash. You hired a pro, trust that person.

You don’t need to be a bank president or CEO
to hire a ghostwriter.

Even bank marketing execs, lenders, branch managers, or commercial bankers may be asked to pen a few words for a publication. If it means maintaining the bank’s reputation, don’t fear hiring a ghost writer.

Related articles in Bank Marketing:
What can the “President’s Message” do for your marketing?

Monday, March 16, 2009

Ohio community banker talks “tough”
on his website.

While other banks were issuing letters and written statements about the state of their financial institutions, Bill Carr, president and CEO of Liberty National Bank, decided to literally roll up his shirt-sleeves and talk to the public. Carr is featured in two video podcasts which appear on his bank’s website. And, his message isn’t buried deep within the site. It’s front and center on the homepage. When accessed, the podcasts appear as a pop-up on the site.

While I’ve seen other bank presidents give video presentations on their websites, I prefer the genuine appeal of this one. First, this is a community bank with only 5 offices located in central Ohio. They can’t rely on slick, expensive videography. Second, Carr’s content is quite compelling. Rather than give the perfunctory, “we’re just fine” spiel, the president and CEO of this bank with $192 million in assets gives a tough and frank assessment of the economy. He hits the topic of subprime mortgages head on and reflects on their effect on community banking. This 40-year bank veteran addresses cost -cutting measures the bank intends to pursue including e-services (online statements), but pledges to retain employees. Carr even remarks on the new administration in Washington, D.C. His podcast is definitely a refreshing look at the entire banking situation. Because he is so honest, the customer definitely feels confident about Liberty National.

“Even at our shareholder meetings, he pretty much tells it like it is,” explained Heather Cox, Liberty National’s assistant vice president of marketing in an interview about Carr’s style.

Why should community banks consider
presidential podcasts?

Through my work with e-newsletters for our clients, we know that the President’s Message
garners the most readership each time these newsletters are broadcast. In fact, I’ve done a post on the importance of the President’s Letter, entitled “What can the ‘President’s Message’ do for your marketing?” And, I’ve encouraged bank marketing execs to take advantage of this prime real estate in their communications efforts. Liberty National has taken the President’s Message to a new and impressive level. And, I applaud this community bank for their ingenuity.

Podcasts supported with traditional media.
Rather than just let the podcast stand on its own merit, Cox supported the online video with news releases, newspaper ads and radio spots. The traditional marketing efforts helped drive traffic to the podcasts. Cox reports that the 1st video in the 2-part series received appox. 400 hits in February alone.

An advertising consultant produced the two podcasts for the bank’s marketing department. Each podcast is roughly 3 minutes long. . . a nice, concise length that keeps the viewer engaged. Rather than an interviewer quizzing the president or a continuous monologue, the presentation is broken by a couple of “fades to black” on which a question is posed to the exec.

The Liberty National podcast ends with Carr informing viewers that he will be retiring this summer. Let’s hope his successor keeps up the “talk”.

Tuesday, August 21, 2007

What can the "President's Message" do for your marketing?

Having been involved in bank marketing for many years, and having written “the President’s Message” for various banks and financial institutions, I doubted the relevance or pull of such a message when used in consumer and internal newsletters and similar communications. First, I knew it wasn’t really the President’s words. If I hadn’t written them, then another marketing person had. Rarely, and I mean rarely, had the President or CEO actually taken the time to communicate with his/her customers or even employees through this medium.

Boy, was I in for a shock!
Since we’ve been working in the highly trackable medium of e-mail newsletters, we’ve been able to see not only what is the readers’ preferred content in these newsletters, but what the reader actually views first! Not only is the President’s Message the highest scoring content, but it is the first thing read. This is true whether it be a newsletter to clientele, such as small business customers, or an internal employee newsletter! So no matter who’s your audience, the President’s Letter is of high importance and value.

Could placement affect its popularity?
Some of its high scoring ability could be in the placement of the CEO’s Message. . . at the top of the e-newsletter or email. That placement usually scores higher. Since I do not foresee a time when the President’s Message would be relegated to the bottom section of the newsletter, there’s no way to test the importance of positioning.

Content is critical.
With the obvious popularity of the President’s Letter, then content is critical. I’ve seen prepared messages that are long and rambling, or so technical and dry that the intended audience couldn’t relate. Think of the President’s Message as the Sunday sermon. Parishoners get the most out of a short, to-the-point message. And, or course, they remember it better.
By all means, encourage the President or CEO to write this all-important communication. Your CEO has his/her own style, his/her own way of expressing themselves. Let his/her personality shine through. It’s easy to spot a fake or a ghost-written letter! And, it means more if it comes directly from the President!

Make sure your CEO understands its value.
The President’s Message is a highly important promotional tool. It can be used to introduce a new product, relate a client story, motivate the troops or just say thank you. Use it to your institution’s best advantage and give it the attention and thought that it deserves. Don’t let it languish and become an obligatory copywriting duty. And, by all means, make sure that your CEO understands the importance of this highly recognized communiqué.

The future. . . more testing.
Hopefully, in the near future, we’ll be able to test these findings against messages from an individual banker vs. the president’s message.